Return & Refund
Thank you for your order!
We want you to be completely satisfied with your purchase. This policy outlines the conditions under which you can return an item and receive a refund.
Returns and Refunds
We will only accept requests for returns and refunds if the following conditions are met:
- Unpacking Video: You must create a video of yourself unpacking the package within 24 hours of receipt. This video should clearly show the unopened package, the packing process, and any damages to the product or packaging.
- Undamaged Condition: The product(s) must be returned in their original, unopened, and undamaged condition, with all tags and packaging intact.
- Return Timeframe: To be eligible for a return, you must request it on the same day you receive your order
How to Request a Return
- Contact our customer service team by email at info@anartaffaire.co.in or by phone at 9599657558 within the return timeframe.
- In your email or phone call, clearly state your intention to return the product and the reason for the return.
- Include a link to the unpacking video you created.
- Our customer service team will review your request and provide you with further instructions on how to return the product.
Refunds
Once we receive the returned product and verify that it meets the conditions outlined above, we will issue a full refund to your original payment method within 4-5 working business days. Please note that it may take additional time for your bank to process the refund.
Exceptions
This policy does not apply to:
- Products that have been opened or used
- Products that are damaged due to misuse or neglect
- Products that are missing tags or packaging
- Products that are excluded from the return policy (list any specific exclusions here, if applicable)
Contact Us
If you have any questions about our return and refund policy, please contact us:
- Email: info@anartaffare.co.in
- Helpline No: 9599657558